Executive Opportunities

Head of Data Management, British Red Cross - ROLE NOW CLOSED


Flexible, London/South East England

CLOSING DATE: 02-10-2017

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

About the role

A number of MS Dynamics CRM 365 Beneficiary Management Systems (BRM) have recently been implemented in UK Operations. They collect core operational data for all our UK services. BRM was implemented as a joint programme of work led by our Strategic Change Programme and supported by the Data Management and Operations Support Team, who provided user training and support for rollout, reporting and data quality. The team are also responsible for collating and reporting on service user feedback (paper and some digital).

BRM is now transitioning from a special programme of work to Business As Usual (BAU) and ownership has moved to the Data Management and Operations Support Team (on behalf of UK Operations). A framework and way of working will be implemented to support the transition and there is currently an Interim Head of Data Management in place (until the end of January 2018) who is undertaking a review and gap analysis with recommendations on how the team may best meet these.

The Head of Data Management will have an initial responsibility to work with the Interim Head of Data Management to agree the key responsibilities of the team (based on the stocktake currently being undertaken) and implement an appropriate structure and roles to deliver these.

Moving forward, the intention is that BRM is a dynamic system that constantly evolves and expands to meet the changing needs of our service users, staff and volunteers, senior management and external stakeholders. Over time, BRM will become a highly sophisticated and valued tool embedded into routine service delivery. Staff and volunteers will see direct benefits from using the system and it will be recognised as a key enabler for UK Operations.

The Head of Data Management will be a champion for BRM, Data and Technology on behalf of UK Operations. They will be a highly driven technologist, agile in their thinking, creative and visionary and play an important role in shaping the direction and success of BRM moving forward. They will need to be an effective influencer to engage and motivate multiple stakeholders across the British Red Cross.

About the organisation

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts. Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills. We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

About the team

The Innovation and Insight (I&I) Department was formed in 2016. It was created to support a key objective of UK Operations: To be agile and innovative in how we respond to the needs of people in crisis, using insight and evidence to deliver services that are timely, relevant and cost effective. The Department now comprises of 31 staff organised into four teams: Data Management and Operations Support (which the Head of Data Management will lead), Insight, Innovation and Quality.

About the person

We are keen to secure a candidate who can:

• Create a high performing team that can support the vision and strategy of BRM, data and technology in UK Operations.

• Lead the strategic direction and development of BRM.

• Act as a technology champion across the organisation

• Ensure that BRM (and other systems) provide accurate timely data

• Lead the delivery of effective user training and user support for BRM.

• Monitor and drive data quality, proactively engaging with services to drive improvement.

• Coordinate a Super User Network, including providing effective leadership and direction to the group, training and development.

• To ensure adherence to good practice in data security and information governance to ensure our service users, staff and volunteers' personal data and working practices are protected.

• Support effective reporting and insight generation.

• Support the collation of service user feedback and reporting.


Closing date for applications is 2nd October 2017

1st stage interviews will take place on 11th – 13th October 2017

Final Panel interview will take place on 26th October 2017


If you have any questions on this role or would like a candidate information pack please email brc-hodm@cadencepartners.co.uk or call us on 0207 947 4960


Contact Details

Shani Newbold
Tel: 020 7947 4960

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