Executive Opportunities

Head of Data Management, British Red Cross


Flexible, London/South East England

CLOSING DATE: 31-07-2017

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

About the role

The Head of Data Management will have an initial responsibility to review the OSS team to make recommendations as to the most appropriate structure to enable it to deliver to the function's vision and key objectives, and to lead on the consultation and implementation of the agreed new structure.
The role holder will act at a high performing leader and champion to put in place systems and processes that enable UK Operations to collect high quality data that is relevant, timely and provides actionable insight to drive improvement. They will be an inspirational force in the British Red Cross's quest to become a leading exemplar in the use of innovative new approaches to collecting service user feedback, including digital and social media. They will be highly driven, agile in their thinking, creative and visionary and play an important role in shaping the work and success of the Innovation and Insight Directorate. They will need to be an effective influencer to engage and motivate multiple stakeholders across the British Red Cross.

About the organisation

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

About the team

The Innovation and Insight Department was formed in 2016, although many of the roles are yet unfilled. The purpose of the team is to ensure that the BRC UK Operations Directorate uses evidence and insight to drive service improvement and innovation. The Insight function will support the analysis and reporting of routine service delivery data and undertake focussed evaluations of existing and new services. The Innovation function will support the creation of new and improved services and technologies by harnessing the power of ideas. The Operations System Support (OSS) team are a key enabler of the Innovation and Insight vision, driving the capture and reporting of high quality operational and user feedback data.
About the personWe are keen to secure a candidate who can demonstrate a proven track record in the below, alongside their ability to lead, innovate, engage and support users and colleagues:

  • Create a high performing Operational System Support Team
  • Act as a champion for champion for BRM users, taking the lead in promoting the value and benefits of the system as a means of managing operational delivery and providing insight to drive improvement and innovation.
  • Lead the delivery of effective user training and support for BRM, developing and promoting appropriate training approaches, a helpdesk for non-technical queries, and to act as a conduit to the BRM, where appropriate.
  • To ensure adherence to good practice in data security and governance to ensure our service users, staff and volunteers personal data and working practices are protected
  • To coordinate and operate a single point of contact for requests for ad-hoc and non-routine reports, using consistent request processes and templates, and administering effective filtering and prioritisation
  • Lead on the collection and processing of service user feedback, working with the Head of Insight to ensure we capture timely, relevant and high quality data, using appropriate channels including digital and social media.

Closing date for applications is 30th June 2017

Interviews will take place on 15th July 2017

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Up to 6% contributory pension
  • Childcare vouchers

Contact Details

Shani Newbold
Tel: 020 7947 4960

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